FAQs

How do I place my order?
Simply choose your favorite style on the product page, click the “Add to Cart” button, and follow the checkout steps to complete your order.

Once your order is placed, we will carefully prepare it and send you a tracking number when it is on its way.

How long will it take to receive my order?
Each order is carefully prepared and processed within 3–5 business days. Standard delivery usually takes 7–14 business days after your order has been processed and shipped.

Delivery times may vary depending on your location, local customs, holidays, weather conditions, or carrier delays.

Why isn’t my tracking number working?
Tracking information may take 1–3 business days to update after your package has been handed over to the carrier.

If your tracking number is still not updating after a few days, please contact us at 3dsign0201@gmail.com and we will do our best to assist you.

I need help with a late order. What should I do?
If your order has not arrived within the estimated delivery time, please check your tracking information first.

If you still need help, contact us at 3dsign0201@gmail.com with your order number and we will assist you as soon as possible.

What payment methods do you accept?
We accept Visa, Mastercard, and PayPal. All payments are processed securely at checkout.

When will my card be charged?
Your card will be charged after your order has been successfully placed.

Is my personal information secure?
Yes. We follow industry-standard security practices to protect your personal information when you check out and make a purchase.

Your payment information is encrypted during transmission using secure socket layer (SSL) technology. Your credit card information is only used to complete the requested transaction and is not stored by us after the transaction is completed.

Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at 3dsign0201@gmail.com.

Once an order has been processed or shipped, we may not be able to make changes or cancel it.

Are mahjong tiles or accessories included?
No. Mahjong tiles, racks, dice, and other accessories shown in product photos are for styling purposes only and are not included unless clearly stated in the product description.

How can I contact you?
If you have any questions about your order, shipping, returns, or product details, please contact us at 3dsign0201@gmail.com.